Knowing what to expect at your first appointment will help you and your pet enjoy the experience.
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
A member of our team will go over your pet's history and discuss their problems with you. You are welcome to ask any questions you have, and we will devote time to answering them.
We will provide you with a diagnosis and treatment options after evaluating your pet. Your veterinarian and you will collaborate to develop a treatment plan for your pet.
We are pleased to serve pet owners in Rochester. We are committed to providing you and your pet with cutting-edge veterinary care and compassion.
We are passionate about preventive care, client education, and providing comprehensive vet emergency and rehabilitative care to Rochester pets.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
Full payment is required at the time of service. For your convenience, we accept Visa, MasterCard, Discover, Debit Cards, Money Orders, Traveler's Checks, Cash, and Personal Checks.
All checks are verified using Certegy check guarantee and must meet their standards for approval. We will need a current driver's license or state-issued ID for identification as well as a current phone number and Date of birth of the person writing the check. Information given must match the person listed on the checking account.
There is a $30.00 fee for all returned checks.
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
We take care of all small domestic pets such as cats and dogs, but we will see exotic pets such as hamster, rabbits, and other small mammals in emergency situations.
You can purchase all the medications and specialty food your pet needs via our in-house pharmacy.
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics, or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Here are some helpful links for your pet's health.
Ridgemont Animal Hospital is accepting new patients! Our experienced vets are passionate about the health of Rochester companion animals. Get in touch today to book your pet's first appointment.