At our Rochester veterinary animal hospital, we are dedicated to our beloved patients and their proud owners. Our services are backed by our years of experience and a true passion for animals.

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What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will help you and your pet enjoy the experience.

Get Settled

Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.

Meet Your Veterinarian

A member of our team will go over your pet's history and discuss their problems with you. You are welcome to ask any questions you have, and we will devote time to answering them.

Examination, Diagnosis & Treatment

We will provide you with a diagnosis and treatment options after evaluating your pet. Your veterinarian and you will collaborate to develop a treatment plan for your pet.

Our Pet Care Philosophy

We are pleased to serve pet owners in Rochester. We are committed to providing you and your pet with cutting-edge veterinary care and compassion.

We are passionate about preventive care, client education, and providing comprehensive emergency and rehabilitative care to Rochester pets.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

  • What types of payment options are available?

    Full payment is required at the time of service. For your convenience, we accept Visa, MasterCard, Discover, Debit Cards, Money Orders, Traveler's Checks, Cash, and Personal Checks.

    All checks are verified using Certegy check guarantee and must meet their standards for approval. We will need a current driver's license or state-issued ID for identification as well as a current phone number and Date of birth of the person writing the check. Information given must match the person listed on the checking account.

    There is a $30.00 fee for all returned checks.

  • Are there payment plans available for my pet’s care?

    We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

  • Will I be provided with an estimate of costs?

    We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

    We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

  • Should I call ahead to book an appointment?

    Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

    In the event that your pet needs emergency care during our regular business hours, please contact us right away.

    Book Your Next Appointment

  • What is your appointment cancellation policy?

    If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

  • What types of animals do you treat?

    We take care of all small domestic pets such as cats and dogs, but we will see exotic pets such as hamster, rabbits, and other small mammals in emergency situations.

  • Where can I purchase my pet's prescription and food?

    You can purchase all the medications and specialty food your pet needs via our in-house pharmacy.

  • What are the fees associated with a specialty appointment?

    You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet. This payment is due at the time of service.

    For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

  • What are the fees associated with an emergency visit?

    A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

    If further hospitalization, diagnostics, or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

  • Can you help with my pet insurance?

    We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.

New Patient Form

Download and fill out the form to bring with you.

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Financing Options

Get financing with CareCredit quickly and easily.

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