(Last Updated 2026-03-05)

Introduction

PetVet Care Centers (“PetVet”, “we”, “our”, “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy outlines the categories of personal information we may collect from, customers and visitors to our medical facilities, clinics and hospitals (collectively, “Hospitals”) and our websites or mobile interfaces or applications (collectively, “Sites”) and how we collect, use, maintain, protect, and disclose such information. 

We ask that you please read this Privacy Policy carefully to understand our policies and practices regarding your personal information and how PetVet will treat such information. In connection with your access and/or use of our Sites, visit to any of our Hospitals or the procurement of services or goods from us, you agree to the terms of this Privacy Policy and the practices described herein. If you do not agree with the policies and practices described in this Privacy Policy, we kindly request that you exercise your choice to not use our Sites or provide information to our Hospitals.

Scope of the Privacy Notice

This Privacy Policy applies with respect to personal information we collect from::

  • visitors to any of our Hospitals and Sites and any other websites that link to this Privacy Policy;
  • in-person, phone, facsimile, email, text and other mobile and electronic communications between you and us;
  • third-party websites like Facebook, YouTube, Pinterest, Instagram, Twitter, etc. for which we may maintain accounts or otherwise have interactions with you; and
  • third parties acting on our behalf or providing services to us, including through any mobile platform or content, that may link or refer to this Privacy Policy.

Information PetVet Collects

We may collect several types of personal information from customers and visitors to our Hospitals and Sites, including the following:

  • Contact and demographic information such as your name, ZIP code, age, gender, preferences, social security number, residential or office address, telephone number, email address, and other contact information.
  • Computer hardware and software and network data and information obtained during your visit to our Sites, including your IP address, browser, domain names, operating system, device type, location data, traffic data, browsing actions, access times, usage details, websites and cookies.
  • Information relating to your commercial or patient relationship with us, including veterinary business and/or practice information, service or goods purchase history, billing and shipping information, records and correspondences between us and you, credit or debit card, bank account, PayPal account, Venmo account, or other payment options and other information with respect to goods or services procured by you from us.
  • Information relating to your user names, password and other access credentials and any internet content you post or submit to us such as comments or photos posted to blogs, message boards, social networking platforms or other interactive forums.

Information relating to your pet, including species, breed, birthday, or treatment or visitation history is not personal information except to the extent this information is linked to you.

How PetVet Collects Information

We may collect personal information about you from various sources and in a number of manners, including:

  • Directly from you when you provide it;
  • Automatically as you use and visit our Sites;
  • From our affiliated companies and/or Hospitals;
  • From third party sources; and
  • Through the use of cookies, pixels, and similar technologies (collectively “Cookies”) as described further below.

Use of Your Information by PetVet

We may use personal information that we collect about you:

  • To present our Sites and their contents to you for your use based on your interests and preferences and prior activities and transactions with us and other information.
  • To notify or update you about our goods or services that you have purchased or requested or that we offer and to respond or fulfill your inquiries and requests with respect to such goods and services.
  • To enforce our terms and conditions.
  • To process payment for any purchases, subscriptions or sales made on our Sites and to protect against or identify possible fraudulent transactions.
  • To fulfill any other legitimate business purposes in connection with our operations, including legal and regulatory requirements.
  • To fulfill the purposes for which you provided the information or consented.

We may also aggregate or de-identify personal information and use and disclose such aggregated or de-identified information for any purpose, including product and service development and improvement activities. To the extent we de-identify any personal information, we will maintain and use the resulting data only in de-identified form and will not attempt to re-identify the data except as permitted under applicable law.

Disclosure of Your Information

In connection with the purposes described in this Privacy Policy, we may disclose personal information that we collect:

  • With government agencies to comply with any laws, regulations, subpoenas court orders or other legal processes, including any government or regulatory inquiries or requests.
  • With our subsidiaries and affiliates.
  • With business partners, vendors, or other agents that provide services, such as internal data analytics and external advertising and promotions, on our behalf (collectively “service providers”).
  • To consultants and advisors that help us operate and improve our business.
  • To other third parties at your direction or request or with your consent.
  • In connection with the evaluation, financing, and/or consummation of any merger, acquisition, or other transaction involving the sale of some or all of our or our affiliates’ equity or assets to a third party.

Storage and Security of Your Personal Information

We may store and process any personal information in the United States or any other country where we and our affiliates, subsidiaries or vendors maintain data repositories or facilities. Note that personal information may be stored or processed outside your country and in a country that may not offer equivalent privacy protection under its laws as your country. 

We strive to maintain the security and confidentiality of your personal information and have installed various commercially reasonable technical and other safeguards designed to protect your personal information from potential intrusion. Despite these efforts, no security safeguards are 100% secure and we recommend that you also take further measures to protect yourself and your personal information, including by installing and maintaining updated anti-virus software and security programs and keeping confidential your access credentials.

Not Intended for Minors

Our Sites are not intended for minors (i.e., persons under 13 years of age) and we do not knowingly collect or store personal information from minors. However, we cannot prohibit minors from visiting the Sites and rely on parents and guardians of such minors to decide what content on our Sites (if any) is appropriate for such minors to consume. Once we are informed of the use of our Sites and/or collection of personal information of any minor, we will take reasonable steps to delete personal information provided by any minor user to the extent that we are legally and reasonably able to do.

Links to Third Party Websites

Our sites may contain links to third party websites not maintained or operated by us. We are not responsible for the privacy practices of such third party websites and encourage you to review the privacy policies of such websites in connection with your use and visit thereof.

Use of Cookies

We may use automatic data collection and tracking technologies, such as Cookies, to recognize you when you visit our Sites and support your use of certain functions of our Sites and to present tailored content, including advertisements or promotions on our Sites.

Opt-Out From Email or Text Communications

In the event you no longer wish to have your personal contact information, including e-mail and phone number, used by us to inform you of, or promote, our own, our affiliates, or third parties’ goods or services, send us an email stating your opt-out request to privacy@petvetcarecenters.com, include “Opt-Out” in the subject box and include your name and email address in the text box or opt out of receiving particular text messaging communications from us by texting the word STOP in response to any text message received.

Do-Not-Track Disclosures

We do not support “Do Not Track” browser settings and do not currently participate in any Do Not Track frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your personal information.

Updates to this Privacy Policy

We may revise this Privacy Policy from time to time; therefore, we encourage you to periodically review this Privacy Policy to be informed of any updates with respect to how we use and protect your personal information. Note that you will be bound by any updates to our Privacy Policy after such updates to our Privacy Policy have been posted. We will notify you of material updates to this Privacy Policy by posting a notice on our home page for a reasonable period of time and changing the “Last Updated” date of this Privacy Policy listed above.

Contact Information

To ask questions about this privacy policy and our privacy practices, contact us at privacy@petvetcarecenters.com.

Additional State Disclosures

Various U.S. state privacy laws require providing our customers and visitors of our Sites who are residents of certain states, such as California and Connecticut, with additional information regarding how we handle their personal information. 

We do not “sell” or “share” for cross-contextual behavioral advertising (as those terms are defined under applicable local law) the categories of personal information described below. We also do not use or disclose sensitive personal information for purposes other than permitted under applicable local law.

Categories of Personal Information We Collect and Disclose

As may be required under applicable local law, the chart below provides the categories of personal information that we: (1) collect and have collected in the preceding 12 months; and (2) disclose for a business purpose and have disclosed for a business purpose in the preceding 12 months. For more information about our practices, refer to the How PetVet Collects Information and Disclosure of Your Information Sections above.

Categories of Personal Information We Collect and Disclose Disclosed to Which Categories of Third Parties
Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, user name, social security number, tax ID, driver’s license number, passport number, or other similar identifiers Affiliates; Service Providers; Consultants; Government Agencies
Customer and related records containing personal information, such as name, signature, address, telephone number, driver’s license or state identification card number, insurance policy number, bank account number, credit card number, debit card number, or any other financial information Affiliates; Service Providers; Consultants; Government Agencies
Demographics such as age Affiliates; Service Providers; Consultants; Government Agencies
Commercial information such as records of products or services purchased, obtained, or considered Affiliates; Service Providers; Consultants; Government Agencies
Internet or other electronic network activity such as IP addresses, log files, electronic communications and files, and network connections Affiliates; Service Providers; Consultants; Government Agencies
Information that may be treated as sensitive under applicable laws, such as government identification numbers, login credentials, and financial information Affiliates; Service Providers; Consultants; Government Agencies
Inferences drawn from the above Affiliates; Service Providers; Consultants; Government Agencies

Retention

We will retain your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and as outlined in this Privacy Policy. The criteria used to determine our retention periods include: (i) the length of time for which we have an ongoing relationship with you; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to the enforcement of the Site Terms of Use, applicable statutes of limitations, litigation or regulatory investigations).

Individual Rights

Subject to certain exceptions and depending on where you live, you may have the right to make the following requests, at no charge:

  • Copy: You may request a copy of the specific pieces of personal information that we have collected, used or disclosed about you in the prior 12 months and to have this delivered, free of charge, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that allows you to transmit this information to another entity without hindrance.
  • Correct: You may request correction of your personal information that we have collected about you if it is inaccurate or incomplete.
  • Delete: You may request deletion of your personal information that we have collected about you.
  • Know: You may request that we provide you certain information about how we have handled your personal information, including:
    • The categories of personal information collected;
    • The categories of sources of personal information;
    • The business and/or commercial purposes for collecting your personal information;
    • Information about third parties/with whom we have disclosed or shared your personal information; and
    • The categories of personal information that we have disclosed or shared with a third party for a business purpose.

You have the right to be free from unlawful discrimination for exercising your rights under applicable state law.

How to Exercise Your Rights

 800-936-2028, sending us an electronic mail message to privacy@petvetcarecenters.com, or using the submission form available here. We will ask you for information that allows us to reasonably verify your identity (i.e., that you are the person about whom we collected personal information) and will use that information only for that purpose. We may request that you submit a signed statement under penalty of perjury that you are the individual you claim to be. Note that only you, or a person appropriately registered and legally authorized to act as a representative on your behalf, may submit a verifiable consumer request related to your personal information and the exercise of your privacy rights outlined herein.

Any verifiable consumer request must include the information below, otherwise we will not be able to respond to your request:

  • Adequate information for us to reasonably verify that you are the person about whom we collected personal information or are an authorized representative; and
  • Adequate detail with respect to which specific rights you are exercising that allows us to properly consider and respond to such request.

Using an Authorized Agent. If you want to make a request as an authorized agent on behalf of an individual under applicable local law, you may use the submission methods noted above. As part of our verification process, we may request that you provide us with proof that you have been authorized by the individual on whose behalf you are making the request under applicable local law, which may include signed permission provided by such individual.

Appeals

You may also have the right to appeal a refusal to take action on your request by emailing us at privacy@petvetcarecenters.com with the subject line “Appeal of Rights Request Decision.”